Terms of Service

Chulri is an automated personal finance platform created to help you build discipline, protect your cash from impulse spending, and budget for real life. We provide automated vaults that allow you to pay yourself in controlled portions over time.

• Self-Imposed Financial Commitment: Chulri operates by holding your committed funds safely in an automated holding wallet and sending them back to your phone on an exact schedule you choose.
• Not a Commercial Bank: Chulri is not a deposit-taking commercial bank. Your wallet balance and locked vaults represent budgetary operational floats held on your behalf to fulfill your scheduled payout instructions.
• No Speculative Investments: Unless you specifically opt into a regulated partner wealth product (such as a licensed Money Market Fund), your vault balances do not earn interest or guarantee investment returns. Your money is protected purely for your intended savings or payout purpose.

The core promise of Chulri is that it holds you to your commitments. When you lock money into any vault (such as Daily Survival, Rent & Bills, School Fees, or a Time-Locked Goal), you enter a legally binding and automated holding agreement.

• Absolute Irrevocability: Once you confirm and lock a vault, the principal amount is committed. Funds cannot be unlocked early, broken open ahead of time, refunded on request, or canceled before your chosen schedule runs its course.
• No Customer Support Overrides: To keep the platform fair and true to its purpose, our customer service agents and system administrators do not have a "backdoor" button to break vaults early for you. Even in personal emergencies, the system will disburse your money only on the dates you scheduled.
• Clean Multiples Only: For recurring payout vaults, your total deposit must divide evenly by your scheduled payout amount. For instance, if you want KES 500 sent to you each day, your total deposit must be a clean multiple of KES 500 (such as KES 5,000 for 10 days). We do this so no loose change is left trapped without a scheduled payout.
• Time-Locked Maturity: If you choose a Time-Locked vault, 100% of your lump sum remains completely untouchable until the arrival of the specific unlock date you selected.

Chulri connects directly to Safaricom M-PESA to automatically send your scheduled payouts straight to your mobile phone handset.

• Phone Number Responsibility: Payouts are sent to the exact Safaricom phone number you designate when creating the vault. You are entirely responsible for double-checking that the 10-digit phone number (starting with 07 or 01) is correct and registered. Chulri cannot retrieve or reverse funds sent to an incorrect number that you provided.
• Network Delays & Safaricom Windows: Our systems trigger your payout on your scheduled date. However, actual delivery to your handset depends on Safaricom telecom network coverage, system maintenance, and phone availability.
• Failed Deliveries & Inactive Lines: If Safaricom rejects a payout—such as when a recipient phone is switched off for days, their M-PESA wallet limit is full, or the line is suspended—Chulri automatically detects the failure and re-queues the attempt, or holds the money safely in your account so no funds are lost.

You can load funds into your Chulri wallet at any time using automated M-PESA phone prompts or our direct Paybill number.

• Instant M-PESA Phone Prompts: When you request a deposit, an instant payment prompt appears on your phone asking for your M-PESA PIN. You have up to two full minutes to enter your PIN before the prompt expires.
• Paybill Deposits: If you prefer manual deposits, you can pay directly through our official Paybill number using your unique Chulri Account Number as the reference. These funds are credited to your account automatically the moment Safaricom notifies our system.
• Secure Account Deposits: Every deposit initiated via M-PESA prompt or Paybill is instantly settled and credited directly to your wallet upon real-time confirmation from Safaricom.
• Deposit Limits: Single deposits are subject to standard Kenyan regulatory and platform limits (maximum KES 150,000 per transaction).

Chulri believes in clear, honest pricing. We do not have hidden monthly maintenance charges, unexpected account deductions, or surprise fees.

• Pre-Funded Vault Tariffs: Because sending multiple automated M-PESA payouts costs money on the telecom network, we calculate all transfer tariffs up front. When you lock a vault, the nominal fee for every scheduled payout is deducted once from your available balance right at the start. This guarantees that your full scheduled payout reaches your phone without unexpected deductions later on.
• Starter vs. Upgraded Tiers: Users on our Starter tier pay nominal standard tariffs on payouts and withdrawals. Users who choose to upgrade to our monthly Plus or Pro plans enjoy zero or heavily discounted payout fees across all their vaults.
• Subscription Billing: Upgraded memberships (Plus and Pro) remain active for 30 days from activation. They never auto-charge your M-PESA line without your explicit authorization; you retain full control over your renewals.

Chulri offers group savings tools (Chamas) allowing friends, families, and colleagues to pool funds and run automated rotating payouts.

• Independent Member Decisions: Joining a Chama is voluntary. When you join, you agree to the group's rotation rules, contribution cycle amounts, and scheduled payout turns.
• Automated Collection & Trust: Chulri provides the digital ledger and automated payout software for your group. However, Chulri is not a guarantor of individual members' personal integrity. The selection of trustworthy members remains the responsibility of the Chama creator and its participants.
• Locked Cycle Funds: Once contributions are submitted for an active cycle, they cannot be withdrawn individually. They will only disburse to the member whose turn has arrived according to the roster.

We take platform security and compliance with Kenyan financial laws seriously to ensure your funds remain safe.

• Identity Verification: In accordance with national regulations, we may ask you to provide proof of identity (such as a National ID or Passport, a verification photo, or your KRA PIN) before accessing higher transaction limits or withdrawal features.
• Your 4-Digit Security PIN: You set a private 4-digit security PIN to authorize logins, vault creations, and withdrawals. Never share this PIN with anyone, including individuals claiming to work for Chulri. We will never ask you for your PIN over the phone or via WhatsApp.
• One Person, One Account: To prevent fraud and comply with anti-money laundering regulations, each person is permitted only one personal Chulri account tied to their verified identity and primary Safaricom line.

We work continuously to ensure Chulri operates smoothly 24 hours a day, 7 days a week. However, technology depends on multiple public and telecommunications networks.

• Third-Party Outages: Chulri is not liable for payout delays or access interruptions caused by nationwide Safaricom maintenance, local telecom network downtime, power blackouts, or internet routing failures beyond our reasonable control.
• Notification Records: Official receipts and alerts are sent via email and SMS. Please ensure your registered email address is current so you receive critical confirmations and audit notices.
• Governing Law: These Terms are governed by and interpreted under the laws of the Republic of Kenya. Any legal inquiries or disputes that cannot be settled amicably through customer support shall be resolved under the jurisdiction of the competent courts in Nairobi, Kenya.